Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bigyangllc@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bigyangllc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bigyangllc@gmail.com.
Returns and Refunds Policy
At Big Yang, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Window
You have 30 days from the date of delivery to initiate a return for eligible items.
Eligible Items
The following items may be returned if they meet our return conditions:
- Apparel (t-shirts, long sleeve tees)
- Skincare products (serums, creams, lotions)
- Hair care products (shampoo bars, conditioning rinse)
Return Conditions
To be eligible for a return, items must meet ALL of the following conditions:
- Unused and in original condition: Products must be unused, unworn, and unwashed. We cannot accept returns of used products for health and safety reasons.
- Original packaging: Items must be in their original packaging with all tags attached (for apparel) or seals intact (for personal care products).
- Proof of purchase: You must provide your order number or receipt.
Non-Returnable Items
For health, safety, and hygiene reasons, the following items cannot be returned:
- Used or opened personal care products (skincare, hair care, lotions, serums)
- Worn, washed, or used apparel items
- Items without original tags or packaging
- Products showing signs of use or wear
Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5-10 business days.
Exchanges
If you need to exchange an item for a different size or color, please contact us at bigyangllc@gmail.com to arrange the exchange.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at bigyangllc@gmail.com with photos of the item and packaging. We will arrange for a replacement or full refund at no additional cost to you.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or we made an error in your order. We recommend using a trackable shipping service for your return.
How to Initiate a Return
To start a return, please contact us at bigyangllc@gmail.com with your order number and the reason for your return. We will provide you with return instructions and a return authorization if applicable.
Questions?
If you have any questions about our returns and refunds policy, please contact us at bigyangllc@gmail.com.
Health & Safety Notice
Big Yang products are formulated with natural and botanical ingredients. If you have a medical condition, skin sensitivity, are pregnant, nursing, or are under the care of a physician, please consult your healthcare provider before using any Big Yang products. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.
If you experience an adverse reaction, discontinue use immediately and consult a healthcare professional. Returns due to allergic reactions or sensitivities will be evaluated on a case-by-case basis — please contact us at bigyangllc@gmail.com with details.
Last updated: October 2025